Digital Application Support Engineer

BS or MS in Electrical Engineering, or equivalent
5+ years of applicable experience as an application engineer, design validation engineer, or test engineer
Strong experience in use of electronic test and measurement instruments and test automation software, especially oscilloscopes and BERTs
Experience in physical layer design and test of high-speed digital communications such as ethernet, PCIe, USB, HDMI, and DDR
Programming skills that may include .NET, C#, C++, VB, Python
Clear written and verbal communication skills; able to explain in-depth technical subjects over the phone and through email
Self-motivated to investigate and learn Keysight products and the applications they are used in
Ability to effectively interface with customers; experience in technical sales and/or customer service
Ability to work independently and multi-task in assisting multiple customers every day
Spanish and/or Portuguese communication skills are a plus, as we support international customers

Provide Keysight customers with technical and application support on Keysight’s families of test and measurement instruments including oscilloscopes, BERTs, pulse pattern generators, and logic analyzers.
Publish knowledge articles on the Keysight Support Portal that enable customer self-help in locating answers to their test and measurement challenges.
Ensure customer interactions are handled with a highly satisfying level of customer service.
Work with a team of engineers to ensure new support requests are responded to and resolved in a timely manner.
Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.
Develop and maintain your technical expertise as new products are made available to Keysight customers.

Spanish and/or Portuguese communication skills are a plus, as we support international customers