Director – Business Support – Intake

Director – Business Support – Intake

Requirements

• Bachelor’s degree in Business Management, Logistics, Computer Science, or related field
• 5 years’ experience in operations, retail, project management, or related area OR 7 years’ experience in operations, retail, project management, or related area

Responsibilities

• Serve as the strategic entry point for all incoming work, acting as the face of the organization and ensuring initiatives align with enterprise priorities.
• Develop, standardize, and manage intake processes that enable transparency, scalability, and alignment across business units.
• Translate complex business needs into actionable projects by evaluating scope, impact, resource demands, and success criteria.
• Build intake roadmaps, prioritize high-value workstreams, and communicate trade-offs to senior leadership and partners.
• Define and enforce intake standards, documentation protocols, and approval workflows to ensure consistent execution.
• Implement and audit intake controls that balance speed, compliance, and clarity across functional and technical teams.
• Establish a framework for request evaluation and routing, using data and strategic input to guide intake decisions.
• Monitor pipeline performance and adjust intake strategy based on resourcing constraints, business priorities, and feedback loops.
• Identify process gaps, inefficiencies, and duplicative requests by analyzing intake patterns and feedback across stakeholders.
• Lead the evolution of intake tools and methodologies, using automation, dashboards, and AI to improve intake velocity and accuracy.
• Partner across business, tech, and support functions to co-create scalable intake models that reflect current and future operational needs.
• Drive continuous improvement initiatives focused on intake quality, cross-team alignment, and organizational agility.
• Build and lead a high-performing team focused on delivering responsive, customer-centric intake and support services.
• Create a culture of trust, ownership, and transparency through coaching, collaboration, and shared accountability.
• Act as a strategic advisor to senior leadership, providing insight into capacity, feasibility, and prioritization trade-offs.
• Promote diversity, inclusion, and career growth through intentional mentorship and talent development.
• Leverage intake metrics, forecast data, and historical trends to inform planning and business resourcing strategies.
• Collaborate on budgeting and capacity planning efforts, ensuring new work aligns with organizational bandwidth and goals.
• Establish reporting mechanisms to visualize pipeline health, decision velocity, and stakeholder satisfaction.

Preferred Qualifications

• Preparing and executing budgets
• Vendor Management
• Masters: Business Administration
• Project Management – Project Management Professional – Certification