Director – Client Success

Strong understanding of customer business requirements, industry challenges, and goals
Ability to develop long-term relationships with key business executives from C level on down
Strong understanding of Advent and Eze solutions
Ability to develop account and engagement plans
Experience in providing strategic oversight during the customer journey
Ability to identify expansion opportunities and collaborate with sales teams
Collaborative skills to work with internal teams such as Services, Sales, and Renewals
Ability to drive customer engagement and registration in Advent and Eze’s Community
Strong communication skills to act as the voice of the customer to various departments
Thorough understanding of the Advent and Eze product suite and industry

Proactively identify and prioritize accounts to focus efforts within a defined territory
Develop long-term relationships with assigned customers
Effectively deliver scheduled business reviews to key business contacts
Cultivate an understanding of customers’ business requirements and how they use Advent and Eze solutions
Develop account and engagement plans for Advent and Eze customers
Provide strategic oversight during the entire customer journey
Identify expansion opportunities and collaborate with sales teams
Work closely with Advent and Eze Services teams to identify new opportunities
Act as a collaborative partner with Support teams to resolve customer tickets
Drive the value of Advent and Eze’s Community through customer registration and engagement
Be the voice of the customer to various departments
Work collaboratively with Marketing and Sales teams to identify and build customer references