Skip to content
Director – Content Strategy & Development
| Company | Mastercard |
|---|
| Location | O’Fallon, MO, USA |
|---|
| Salary | $138000 – $230000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Previous experience managing a team of technical writers supporting multiple products preferred, including experience publishing content utilizing a content management system, such as Ixiasoft.
- Technical documentation experience and understanding of DITA architecture.
- Experience with technology enablement – specifically around leveraging AI/automation capabilities to streamline content generation.
- Demonstrated success at cultivating strategic internal and external relationships to remove process challenges and elevations, addressing potential issues before they arise.
- Ability to influence and engage senior leaders to support transformational change.
- Extensive experience growing and motivating a team to instill a customer-centric culture in junior level colleagues; coaches members through career milestones and progression.
- Experience consulting with other parts of the business to identify opportunities to align Mastercard’s technical roadmap and content strategy.
- Demonstrated technical expertise and ability to develop departmental content strategy, taxonomy, and information architecture.
- Experience analyzing performance against standards and identifying issues and/or operational inefficiencies.
- Ability to build solid business cases and demonstrate a clear ROI for new technology.
- Experience responding to customer needs and driving the technology roadmap with ‘voice of the customer’ as a priority.
- Adaptable to dynamic change in a fast-paced environment.
Responsibilities
- Leads multiple lines of business in alignment with established strategic direction.
- Contributes and supports implementation of the departmental content strategy, taxonomy, and information architecture.
- Collaborates closely with multiple areas of the business to ensure documentation aligns with the business strategy, continuously evolves to align with industry standards and meets customer needs. This includes overseeing authoring of content to support an Agile product development cycle.
- Sets and evaluates performance against standards to identify operational inefficiencies and implement initiatives for improvement.
- Interfaces with program leads to determine the appropriate placement of technical content solutions and applications on the Platform Maturity matrix.
- Assumes ultimate responsibility to address and resolve complex issues escalated by Managers.
- Leverages technical expertise and knowledge of industry trends to contribute to Mastercard’s intellectual capital and implement best practices.
- Presents to and consults with other parts of the business to communicate the CS&D value proposition to optimize technical communications; collaborates with other functions to develop a scalable content strategy.
- Performs financial planning, forecasting, and budget tracking as well as resource and capacity planning for team.
- Formally supervises and coaches a large group and/or teams and ensures compliance to goal setting and performance appraisal process.
- Helps identify and coach top talent within own teams.
Preferred Qualifications
- Previous experience managing a team of technical writers supporting multiple products preferred, including experience publishing content utilizing a content management system, such as Ixiasoft.
