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Director – Customer Success
| Company | Aristocrat Leisure |
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| Location | Atlantic City, NJ, USA |
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| Salary | $174018 – $323177 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Minimum of 10 years of experience in customer success, account management, or related roles within the iGaming industry, with at least 3 years in a leadership capacity.
- Proven track record of building and maintaining successful client relationships, driving revenue growth, and achieving customer satisfaction targets.
- Strong leadership skills with experience managing and developing a high-performing team.
- Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with clients and internal stakeholders at all levels.
- Deep understanding of the iGaming industry, including regulatory requirements, market trends, and competitive landscape across North America.
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.
- Proven track record of managing and growing B2B client relationships.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Responsibilities
- Develop and execute a comprehensive customer success strategy tailored to the unique needs and preferences of clients in North America.
- Lead and mentor commercial teams in North America, providing guidance and support to ensure effective client engagement, retention, and growth.
- Cultivate and maintain strong relationships with key clients across North America, serving as the primary point of contact for all strategic account-related matters.
- Develop and implement a comprehensive account management strategy aligned with the company’s business objectives and market trends.
- Collaborate closely with sales, marketing, product, and operations teams to align customer success efforts with overall business objectives and drive customer satisfaction and loyalty.
- Monitor and analyze key performance metrics related to customer satisfaction, retention, revenue growth, and account health, providing regular insights and recommendations to senior management.
- Stay informed about regulatory requirements and changes in the iGaming industry across regions, ensuring that customer success and account management practices remain compliant at all times.
Preferred Qualifications
- Master’s degree preferred.
