Director – Data Operations

Director – Data Operations

Requirements

• 8+ years of professional experience in strategic, consulting, operational, or similar roles, preferably within data, analytics, technology, or high-growth startups.
• Proven track record leading cross-functional teams, managing complex projects, and driving significant operational improvements.
• Strong strategic thinking, analytical skills, and problem-solving capabilities.
• Excellent communication skills, capable of effectively influencing and collaborating at all organizational levels.
• Exceptional organizational skills, with the ability to prioritize strategically, manage ambiguity, and deliver in a dynamic, fast-paced environment.
• Familiarity with data-driven environments and the strategic impact of data management and analytics.
• Proven passion to be a cultural steward. Ability to foster a positive, inclusive, and engaged team culture.
• Certifications in PMP, Lean, or Six Sigma are beneficial.

Responsibilities

• Own and continuously improve operational frameworks that support the Data team, including intake processes, project prioritization, execution frameworks, and resource planning to optimize efficiency and productivity.
• Act as a trusted advisor to the CDO and Data Leadership, providing strategic insights, decision support, and recommendations aligned with the company’s overall business objectives.
• Lead end-to-end execution of core initiatives (e.g., data platform migrations, data quality initiatives, metric standardization efforts) in close collaboration with Data Engineering, Analytics, and Product teams.
• Manage operational cadences including quarterly planning, roadmap reviews, onsites, all hands, leadership meetings, and business reviews to ensure alignment and visibility across functions.
• Develop and implement scalable, repeatable processes that support team efficiency and quality—such as data onboarding workflows, change management playbooks, and access control procedures.
• Define and track KPIs that measure the operational health and impact of the Data organization. Deliver clear dashboards and reporting mechanisms for stakeholders and leadership.
• In partnership with Finance, People and Data – manage operational planning and forecasting in partnership with Finance. Oversee vendor relationships and manage contract renewals, performance, and value tracking.
• Serve as a key connector between the Data organization and stakeholders in Engineering, Product, Finance, and Marketing to ensure timely, cohesive and effective delivery of data services and capabilities.
• Partner with the People team on headcount planning, hiring workflows, learning and development initiatives and onboarding processes to support team growth and scale.

Preferred Qualifications

• Data operator background
• Collaborative leader with track record of success in working with cross-functional teams
• Strong business sense and communication skills
• Operator who gets things done