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Director – Hrbp GTM – Customer Success & Support
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $188000 – $282000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Expert or higher |
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Requirements
- 12+ years of HRBP experience with a strong background supporting go-to-market and/or customer support organizations, preferably in fast-paced / high growth environments
- Demonstrated experience partnering with and advising senior leaders, including the C-suite
- Strong strategic mindset with the ability to influence decision-making through data and insights
- Proven track record of driving organizational change in a fast-paced, high-growth environment
- Deep knowledge of HR processes, people operations, and employment law
- Excellent communication, leadership, and project management skills, with a proactive, self-starter mindset
Responsibilities
- Serve as the primary HRBP for CS&S, directly supporting C-level and VP executives, with hands-on consultation to build healthy, high-performing teams
- Guide and coach leaders through talent practices, performance management, succession planning, and proactive engagement strategies that foster leadership growth and team effectiveness
- Collaborate with senior leaders to align people strategies with business goals, driving organizational design and transformational talent initiatives that enable scalable growth
- Leverage people analytics to inform decision-making, identify trends, and drive actions that improve organizational health and performance
- Lead and execute large-scale organizational change initiatives, ensuring smooth transitions and maintaining high levels of employee engagement in a rapidly scaling environment
- Collaborate with People team Centers of Excellence (COEs) to design and implement programs that enhance employee experience, organizational effectiveness, and career development
- Provide expert guidance on complex employee relations issues, ensuring alignment with company culture and values while driving positive employee experiences
- Partner with Equity, Diversity & Inclusion (EDI) leaders to champion initiatives that create a more inclusive, equitable, and diverse workplace
Preferred Qualifications
No preferred qualifications provided.
