Director – Managing Director-401K Relationship Manager

Director – Managing Director-401K Relationship Manager

Requirements

• Acquire a Series 7 and 63 within the first 3 months of acquiring the position
• 8+ years of Relationship Management or Client Service experience, preferably within the Retirement/401k industry

Responsibilities

• Engages key decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities
• Monitors trends impacting client satisfaction within own book of business
• Maintains proactive awareness of changes in the client’s business, their competition, industry, and marketplace
• Responsible for external business planning and service reviews to understand client’s goals and objectives
• Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes, revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc.
• Frequently works with consultants to prepare for client meetings and follows up on Fidelity commitments post client meetings
• In partnership with Consultant Relations, builds productive long-term relationships with consultants and/or advisors
• Develops and maintains collaborative relationships across a broad spectrum of business partners to drive operational accuracy, efficiency and problem resolution
• Leads internal team in problem resolution
• Develops a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business
• Manages a diverse multi-product mix including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving
• Differentiates Fidelity’s benefits approach against competitive benefit solutions
• Proactively evaluates client pricing and fees for appropriateness using all available pricing levers and client dynamics
• Collaborates with extended service teams to provide information on fiduciary duties, participant communication and education strategies
• Advocates for the client within the boundaries of sound financial judgment and long term Fidelity interests
• Makes decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts
• Provides analysis and advice to resolve the needs of internal/external customers
• Handles difficult client interactions and solves multi-dimensional book of business/client challenges

Preferred Qualifications

• Experience with Health and Welfare, Defined Benefits and Stock Plan Services is helpful, but not mandatory