Director – Mentor Operations Strategy

Director – Mentor Operations Strategy

Requirements

• Master’s degree in Business, Education, or a related field.
• Five (5) years of people leadership experience overseeing budgets and managing diverse teams, including five (5) years in design strategy and product ownership with a focus on continuous improvement and thought leadership.
• Proficiency in budgetary, workforce, and financial management.
• Proficiency in data-driven decision making.

Responsibilities

• Directs the operational strategies and objectives that deliver quality, efficient, and timely operational services, including business analytic support, business reporting, streamlined business operations processes, and budgeting responsibilities.
• Contributes to, embraces, and implements a centralized vision for mentoring operations, and strategy.
• Lead personnel, processes, and innovation in Mentoring.
• Directs hiring, performance management, development, coaching and retention of mentor faculty and mentoring metrics.
• Exhibits sound financial stewardship to achieve successful student and university outcomes.
• Sets clear and achievable goals for mentoring operations based on strategic priorities.
• Ensures a culture of continuous improvement, experimentation, measurement, and learning from data to enhance mentoring quality.
• Collaborates on various projects related to data quality, tracking, and metrics, ensuring the success of the mentoring-based projects and initiatives.
• Supports the design, development and implementation of mentor-based technology.
• Analyzes information through qualitative and quantitative methods, provide insights into the student experience, and recommend and implement actions that enhance student outcomes.
• Collaborates with academic and administrative leadership, faculty, and team members across the university.
• Serves students individually and at scale to achieve key results in student success.
• Contributes to WGU’s culture and practices in line with its brand, differentiation, and desired employee experience.
• Travels to Commencement Ceremonies, School meetings, and to support networking toward innovation and thought leadership.
• Performs other related duties as assigned.

Preferred Qualifications

• Advanced degree in Business or Education or content area relevant to the role
• Work experience with competency-based education
• Leadership experience with Mentoring