Director – New Business Service Channel Leader

Director – New Business Service Channel Leader

Requirements

• Expertise in overseeing day-to-day operations within the Individual Annuities business (or similar sectors)
• Established record leading large teams, including leaders of leaders
• Ability to inspire and motivate all levels of the department to meet/exceed key performance indicators (KPIs)
• Exceptional relationship-building skills with key stakeholders
• Capability to serve as a senior contact for leadership and present in large forums as needed (50-100+ attendees)
• Knowledge of managing cost centers with defined financial targets
• Ability to make data-driven decisions surrounding near and long-term staffing, forecasting, and capacity planning
• Tech-forward mindset and passion for driving towards industry modernization and innovation
• Ability to represent the organization in industry forums and working groups
• Strong change management skills with the ability to identify and drive organizational changes
• Continuous improvement mindset with a focus on identifying opportunities for process improvements
• Excellent communication skills, capable of engaging effectively with front-line staff, clients, leadership, and key stakeholders
• Strong decision-making and problem resolution skills while working in a fast-paced environment
• Bachelor’s degree or equivalent experience is required; Master’s degree preferred

Responsibilities

• Directly accountable for leading a team of leaders that oversee all day-to-day operations for an aligned Annuity Sales Channel
• Responsible for their respective portion of the New Business cost center
• Leads all work and decision-making related to capacity models, forecasting and hiring required to achieve KPI’s for their team
• Serve as the senior contact between operations and designated Sales executives to ensure seamless communication and collaboration
• Work closely with sales leadership to understand their needs and provide operational support to achieve sales targets
• Create a ‘one team’ culture that ensures connectivity between both departments
• Partner with the operational controls team to ensure adherence to Prudential’s process and procedures
• Stay abreast of industry trends and emerging technologies to recommend innovative solutions that allow for improved client experiences or scalability
• Represent Prudential in industry forums (e.g. IRI working groups, OMR, etc.) as well as broker/dealer offsites
• Collaborate with the Journey and Go-to-Market teams to support the launch of new systems, tools, and products ensuring minimal disruption to daily operations
• Oversee and support a key vendor partner who handles back-office operations
• Identify and drive change in the organization that enhances customer experience, improves the employee experience, and improves business results

Preferred Qualifications

• Master’s degree preferred