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Director of Data & Analytics
| Company | Brighton Jones |
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| Location | Seattle, WA, USA |
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| Salary | $190000 – $220000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 10+ years of experience in data & analytics, business intelligence, or data strategy, with at least 5 years in a leadership role.
- Proven experience in building and scaling a data function within a mid-to-large enterprise.
- Strong expertise in data visualization tools (e.g., Power BI, Tableau) and analytics platforms.
- Experience with data governance, data management, and data architecture best practices.
- Deep understanding of how data can drive improvements in customer experience and internal business operations.
- Ability to communicate complex data insights to non-technical stakeholders in a clear and actionable manner.
- Strong leadership, coaching, and team-building skills with a focus on professional development and mentorship.
- Familiarity with CRM (Salesforce), cloud-based data platforms, and SQL.
Responsibilities
- Recruit, develop, and mentor a high-performing data team, ensuring the right mix of skills to support data strategy, analytics, and reporting.
- Establish team objectives, OKRs, and success metrics to measure impact on business performance and customer outcomes.
- Create a culture of collaboration, innovation, and continuous learning within the team.
- Develop and execute strategies to increase awareness and adoption of data-driven decision-making across all levels of the organization.
- Partner with business leaders, including Client Services, Revenue Operations, and Technology teams, to embed data into daily workflows and strategic initiatives.
- Provide education and enablement programs to enhance data literacy among stakeholders.
- Define and execute a strategic roadmap for data & analytics, aligning with business objectives to improve client experience and internal advisor efficiency.
- Identify and prioritize data initiatives that will drive measurable impact, ensuring alignment with corporate goals.
- Develop a long-term vision for scalable data architecture, governance, infrastructure, and use of AI in collaboration with technology partners.
- Oversee the design and implementation of user-friendly dashboards and reporting tools that provide actionable insights for business teams.
- Drive self-service analytics adoption by equipping teams with intuitive data tools and training.
- Ensure data visualization best practices are followed to enhance usability and impact.
- Leverage data to optimize the client journey, identifying pain points and opportunities for process or experience improvement.
- Support internal advisors with data-driven insights to improve client interactions, service quality, and operational efficiency.
- Monitor and measure key performance indicators (KPIs) to track improvements in customer satisfaction and advisor effectiveness.
- Establish and enforce data governance policies to ensure accuracy, security, and compliance with industry regulations.
- Develop scalable processes for data integrity, standardization, and consistency across all business units.
- Collaborate with IT and security teams to ensure robust data privacy and security measures are in place.
Preferred Qualifications
No preferred qualifications provided.
