Director of Financial Crimes Operations Quality Control

Director of Financial Crimes Operations Quality Control

Requirements

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Responsibilities

• Manage and develop specialized teams of managers and professional individual contributors with a focus on executing a quality control program for Financial Crimes Operations
• Identify, formulate, and implement quality policies, procedures, and controls for the respective business or enterprise functions associated or affected by its outcomes
• Identify opportunities and strategies for formulating and implementing quality control technology applications, risk policies, procedures, and controls for business or enterprise function
• Address issues and maintain an awareness of quality control across FCO
• Lead quality control team by making strategic decisions to resolve quality control challenges
• Collaborate with and influence immediate quality control colleagues as well as more experienced business leaders
• Manage allocation of people and financial resources for FCO quality control
• Develop and guide a culture of talent development to meet business objectives and strategy
• Collaborate with business partners to influence and enact updates as needed
• Provide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problems
• Engage frequently with peers to advise and consult on matters regarding program effectiveness, change preparedness or technology matters

Preferred Qualifications

• Strong experience in developing and implementing operations strategy and delivery model.
• Strong experience in managing large teams, developing strong performing teams and mentoring / coaching people to become leaders.
• Exhibits strong relationship / negotiation orientation with senior level business partners globally.
• Ability to work in a matrix environment and managing multiple competing priorities.
• Excellent Communication, planning and organizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong stakeholder management, networking, and relationship management skills.
• Strong client orientation and understanding of operational risk.
• Passion for quality and improving quality and operational performance.
• Ability to drive change and transformation, project management & implementation in business operations.
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
• Knowledge and understanding of Quality Control operational methodology
• Ability to understand quality control workflow logic, and partner with technology and business partners to test and implement system and program changes
• Ability to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skills
• Experience in building and managing teams, developing talent, and providing strong, proactive leadership
• Proficient at effectively working and collaborating with teams within a matrixed organization
• Experienced in building constructive and effective relationships. Delivers on commitments and renegotiates when needed. Strong sense of accountability
• Creates and mentors on building constructive and effective relationships
• Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders
• Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment
• Effectively communicates in both written and verbal formats with senior executive-level leaders
• Ability to synthesize data from a variety of sources and deliver results quickly
• Demonstrated ability to deliver high quality output from self and team