Director of Information Systems and Technology

Director of Information Systems and Technology

Requirements

• 10+ years of experience in Information Technology, with 5 years of IT project management experience
• History of designing and implementing technology solutions to business problems that non-IT stakeholders bring you
• Expertise in Okta, Google Workspace and Microsoft 365
• Experience in the planning, procurement, implementation and management of both software systems and hardware
• Experience in developing and managing an effective IT governance framework
• Proven experience in educating a workforce on security protocols and ensuring end user acceptance
• History of integrating a company’s tech stack to allow for a seamless user experience
• Good understanding of SOC 2 compliance standard
• Experience with office moves and setup
• Solution-oriented with a ‘no job too small’ mentality
• Strong written and verbal communication skills
• Impeccable attention to detail and superior organizational skills

Responsibilities

• Develop and execute on Applecart’s IT strategy
• Identify ways to use IT to improve efficiency – e.g. via tooling, AI and automation, etc.
• Train and coach Applecart employees on effectively using software and hardware in their day-to-day workflows
• Design and document standard operating procedures for interacting with company systems
• Manage daily IT operations
• Management of IT onboarding and offboarding processes for employees, vendors & additional third parties
• Manage an outsourced helpdesk function, ensuring prompt issue resolution. Act as front-line helpdesk support as needed, especially for in-person troubleshooting
• Own the selection, implementation, management and optimization of hardware across the organization
• Oversee the installation and maintenance of effective office hardware, especially employee desk setups, conference room A/V equipment, and networking equipment
• Ensure reliable video conferencing capabilities across conference room and executive offices, both in NYC & DC offices, inclusive of large scale All Company meetings
• Manage the company’s inventory of devices
• Management of onsite security camera system
• Own the selection, implementation, management and optimization of software across the organization
• Aid business teams in the evaluation and implementation of software
• Administer Applecart’s core software systems (e.g., Google Workspace, Okta, etc.)
• Manage Applecart’s cybersecurity / information security program
• Partner with legal to implement policies, procedures and safeguards to reduce risk of unauthorized access or breach of company assets and data
• Design and manage company-wide permissions architecture
• Own mobile device management (MDM) for Applecart devices
• Manage VPN and ensure usage is aligned with company policies
• Vendor management & procurement
• Design policies for hardware and software procurement; procure suitable devices at an acceptable cost
• Manage external IT vendors, as applicable

Preferred Qualifications

• Bonus if you experience hiring and leading a team