Director of Operations

10+ years of operations experience in freight, fulfillment, and supply chain management; home goods or fashion experience strongly preferred
5+ years of experience building, leading, and developing teams
Bachelor’s degree
Strong financial and operational acumen related to freight, fulfillment budgeting, spend management, and 3rd-party negotiations
Proficiency with MS Word, Excel, PowerPoint, and operational systems such as OMS, WMS, and ERP platforms
Deep understanding of order management across multiple sales channels (DTC, retail, wholesale)
Excellent analytical and mathematics skills
Skilled negotiator with a strong track record of cost control and partner management
Experience leading cross-functional initiatives to drive cost efficiencies and operational improvements
Strong interpersonal skills with the ability to collaborate and influence across teams
Ability to multitask effectively in a fast-paced, dynamic environment
Business acumen to implement well-defined, standardized, and visible operational processes
A sense of urgency and ownership, with the resilience to navigate challenges and consistently deliver results.

Lead and optimize end-to-end order fulfillment processes across all channels, ensuring accurate and timely execution of high-volume orders
Manage and optimize domestic and international shipping carrier strategies to balance cost, speed, and service level
Hold logistics and transportation partners accountable for meeting SLAs and contractual obligations
Maintain and enhance inventory accuracy and storage optimization across the 3PL network
Collaborate with Production and Planning teams to optimize network inventory, proactively addressing issues that could impact split shipments, transportation costs, or customer satisfaction
Develop and manage operational budgets, including monthly spend analysis and variance reporting; implement cost-reduction initiatives through process improvements
Partner with Technology teams to drive enhancements to platforms and systems critical to Operations
Lead the adoption of a consistent, data-driven, and scalable approach to operational processes
Manage a team of six through three direct reports, overseeing inbound and outbound freight, 3PL fulfillment, reverse logistics, and the post-purchase experience across our network and third-party providers
Foster a high-performing, engaged team culture rooted in accountability, clear goal-setting, and professional development
Partner cross-functionally to achieve company and departmental goals and OKRs.