Director of Product - Consumer Product

Director of Product – Consumer Product

Bachelor’s degree or equivalent experience (preferred fields: Business, MIS, CS)
7-10+ years in Product Management, Agile environment and familiarity with development tools (Jira, Trello, etc.)
Experience with integrated B2C, B2B2C products (required)
Proven success in building scalable, customer-centric products
Strong problem-solving skills, using data and processes to drive decisions
Excellent communication, collaboration, and stakeholder management skills
Ability to navigate complex projects and drive execution in fast-paced environments
Understanding of product marketing and go-to-market processes
Outcome-oriented, curious, and willing to challenge the status quo

Understand the opportunities that our business and our fans desire through research and interaction with stakeholders, and UX research.
Turn input and feedback into solutions that make our suite of applications and resale experience even better.
Own discovery and scope development by forming hypotheses, defining objectives and key results, and assessing options that will provide best outcomes.
Work closely with cross-functional teams to identify features, create and prioritize your roadmap.
Participate in planning and execution of strategic initiatives and tactical activities throughout the product life cycle.
Define and track platform KPIs, ensuring measurable improvements in feature adoption, performance, and fan satisfaction.
Partner with internal stakeholders to define scalable solutions that meet current and future product needs.
Implement test-and-learn frameworks to continuously improve and iterate on product capabilities from MVP to Scale.
Work closely with software engineering counterparts to define product requirements and implementation pathways and strategies.
Responsible for defining and tracking product KPIs.
Use data-driven decision making to identify opportunities and track product performance.
Communicate with leadership and business stakeholders on project status, product vision and future roadmap initiatives.
Evangelize and communicate the value of our products and services.
Demonstrate our three pillars to success – Trust, Influence and Impact.

Experience with integrated B2C, B2B2C products (required)
Background in a global tech company (preferred)
Industry experience in live entertainment, ticketing, sports, or hospitality (a plus)
Experience building live entertainment ticketing features or strong technical acumen