Director of Professional Services

10+ years of professional services experience with a developed expertise in implementation
Experience leading and growing professional services teams in a high-growth start-up environment
Track record of successful implementations of complex, rules-engine based SaaS software across multiple enterprise accounts
Expertise in the mortgage capital markets function, preferably with software serving the space such as Optimal Blue, Lender Price, Encompass, MCT, MIAC and other similar applications
Ability to multitask with a demanding customer base, assisting your team with development and growth while also running a handful of implementations

Lead and mentor a growing team of project managers, implementation consultants, and professional services professionals ensuring their successful onboarding and autonomy in running customer implementations
Represent Polly by conducting a handful of key strategic customer implementations on an ongoing basis
Assist the sales organization in representing Polly’s Professional Services capabilities in sales cycles and in pricing, contracting discussions
Accurately represent project portfolio status and risks to the rest of Polly; identify paths to keep projects moving forward per schedule and with high customer satisfaction
Drive a spirit of continuous improvement within the Professional Services organization and throughout Polly to identify novel approaches to speeding customer time to value, improving processes, and increasing effectiveness
Willing to lead large-scale, strategic implementations directly

Technical aptitude; this is not a technical role, but a general understanding of SaaS-to-SaaS integration practices including APIs, XML is helpful
Experience working with mortgage loan origination systems, mortgage point of sale systems
Experience building and supporting a partner network of 3rd party implementers
Ability to implement self-service implementation strategies