Director of Technical Operations

Director of Technical Operations

Requirements

• 10+ years of experience in network or production systems operations, with at least 5 years in a leadership role.
• Strong expertise in deploying and operating real-world computer vision or robotics systems, including knowledge of Linux systems, network protocols, and edge compute concepts.
• Demonstrated experience with large-scale field deployments and operational support for distributed hardware.
• Proven ability to lead high-performing technical operations teams in fast-paced environments.
• Excellent project management and prioritization skills, especially across field engineering, infrastructure deployment, and support.
• Clear communicator with the ability to explain highly technical topics to non-technical stakeholders, including external partners and customers.

Responsibilities

• Develop and lead the network and production systems operations strategy aligned with business objectives, especially those tied to computer vision hardware performance in dynamic, real-world environments.
• Lead, mentor, and develop a team of network engineers, systems engineers, and automation developers, fostering growth in hands-on AI & robotics operations.
• Conduct analysis and implement improvements to maintain optimal health and efficiency of field-deployed networks and production systems, distributed across sites throughout the world.
• Proven hands-on experience building and maintaining large-scale, production-grade alerting and monitoring systems, especially those supporting edge AI and robotics systems.
• Establish and manage an effective incident response protocol, ensuring rapid response and resolution of issues across our infrastructure.
• Implement and manage solutions for monitoring, deploying, and maintaining hardware across diverse environments (e.g., warehouses, industrial sites, parking garages, etc.).
• Collaborate with technical and business teams to plan and implement scaling for both network and production infrastructure to support increasing hardware deployment footprints.
• Manage the operational budget, making cost-effective decisions on hardware, field tools, and technology investments.
• Collaborate with network and hardware vendors, negotiate SLAs, and manage performance, with a focus on suppliers of computer vision components, edge compute, and connectivity solutions.
• Proactively identify and implement opportunities to enhance operational efficiency, uptime, and reliability across our infrastructure.
• Some travel required for site launches, customer visits, and hardware deployments. (Up to 25%)

Preferred Qualifications

• Certifications such as CCNP, CCIE, or equivalent are highly valued.
• Experience in a high-growth or technology-driven company.