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Director of Technical Success
| Company | Semgrep |
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| Location | San Francisco, CA, USA |
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| Salary | $240000 – $300000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Expert or higher |
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Requirements
- Experience recruiting and managing a customer success teams, with an ideal slant toward managing technical teams.
- Have built and managed teams for cyber security companies at Semgrep’s size, and understand/want to do it again.
- 10+ years customer success or sales engineering experience, working in fast paced environments.
- Proven track record of achieving world class NDR and GDR rates.
- Ability to work well with product, engineering, and sales organizations to help customers achieve the business outcomes they are licensed for.
Responsibilities
- Hire, mentor, and manage a team of Technical Success Managers and deployment specialists, fostering a culture of continuous improvement and excellence.
- Establish and maintain relationships with key stakeholders to identify and achieve mutual objectives, values, and business outcomes.
- Design and implement technical strategies that align with customer’s rollout of Semgrep, ensuring the effective adoption and success of Semgrep’s platform.
- Develop and scale processes, services, and systems to exceed adoption, retention, and growth objectives.
- Work closely with product development, sales, and marketing teams to ensure customer feedback informs product enhancements and that customers are aware of new features and best practices.
- Establish and monitor key performance metrics, such as NDR, GDR, and expansion ARR objectives.
Preferred Qualifications
- Location expectations: San Francisco area is preferred, but not required. Up to 25% traveling is required.
