Director – Operational Resilience Product Owner

Director – Operational Resilience Product Owner

Requirements

• Successful completion of a bachelor’s degree in computer science, Engineering, Information Systems, IT Management or related field, or equivalent experience.
• Minimum of 10 years technology experience, with experience developing strategies, introducing innovation and applications delivery and implementation
• 5+ years of People Leadership experience
• In-depth technical knowledge and expertise of governance, risk and control workflow tools like ServiceNow, Fusion or Archer
• Technology knowledge with career spent in IT focused on applications delivery and/or execution of business requirements into suitable technical requirements
• Deep understanding of industry technology trends in financial services industry
• Joint strategy development with cross IT and business leaders. Ability to engage IT and business leaders to drive innovation and shared solutions globally
• Operational resilience planning or business continuity planning experience
• Experience with Agile Delivery Methodologies (Scrum/Kanban)
• Knowledge of industry security practices for data integration and authentication (e.g. oAuth)
• Excellent knowledge of Microsoft Office and SharePoint including SharePoint administration
• Ability to effectively engage with executives and senior leaders globally.

Responsibilities

• Act as the Product Owner of the successful implementation of the selected Operational Resilience tool.
• Gather insights from relevant stakeholders to support the product roadmap and the strategic vision for the platform.
• Manage the inter dependencies with other teams and projects while identifying, building, and managing strategic partnerships with various stakeholders.
• Support messaging, communication and enterprise training as necessary.
• Prioritize and manage items in the backlog and maintain a laser focus on prioritization towards value.
• Facilitate release planning with tool service provider, internal key stakeholders as well as demos to establish feedback loops.
• Integrate usability studies and research into product requirements to enhance end-user experience.
• Working with the technology SMEs to establish the application and supporting infrastructure technical and configuration requirements for the implementation of the chosen tool.
• This role will become the application product owner subject-matter expert for maintenance of ongoing agile enhancements to be made to the tool during the operational resilience program build and as the program transitions to business as usual.
• To develop the tool roadmap, participate in activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end.
• Participation in the development of tracking mechanisms in the tool with respect to resilience assessment, gaps, and remediation plans.
• Participate in the establishment of a high-performance center of excellence capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency especially as it relates to supporting the training and ongoing use of the tool.
• As this complex multi-year program considers business-as-usual operations, this role will be critical to assist the integration of tools from across the various programs/disciplines as input into the Operational resilience tool.

Preferred Qualifications

• In depth understanding of data integration methods (e.g. REST API, SFTP, Bi-directional feeds)
• Experience in Agile delivery (Scrum, Kanban) and relevant IT certifications (Scrum Master, Green Belt, TOGAF, BABOK etc.) are an asset.
• In depth understanding and experience with implementing in cloud-based environments
• Lean design / process mapping skills
• Effective presentation, communication, negotiation, and conflict management skills
• Strong relationship management skills and a proven ability to gain and maintain credibility with key stakeholders
• Skilled at working collaboratively in a team environment