Director – Operations Innovation

Director – Operations Innovation

Requirements

• Experience leading large-scale business transformation from concept through implementation with tangible impact on operating/financial performance
• Demonstrated ability to build professional relationships, influence others, and drive meaningful change that ‘sticks’
• Proficiency mapping teammate led processes, and revamping approach through low-value task elimination, automation, and centralization of work
• 10+ years of total work experience in progressive roles

Responsibilities

• Leverages hypotheses-based approach to identify, validate and quantify opportunities
• Utilizes process engineering techniques to assess current processes and potential improvements
• Draws upon continuous improvement tools (Lean, Six-Sigma) to structure and incubate improvement opportunities
• When appropriate, identifies technology needs to solve business issues and partners with others to source, create/adapt, implement, and launch technology
• Distills complex business problems into cohesive, impactful stories
• Presents comfortably and compellingly to senior audiences
• Successfully manages relationships with senior business leaders and influences diverse group of stakeholders through effective communication and strong interpersonal skills
• Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians
• Allocates team resources to ensure all timelines and deliverables are met
• Results oriented, moving work forward at a meaningful pace, while building strong culture and teams
• Develops and mentors teammates
• Passion to improve the healthcare landscape for our teammate and patients with a constant focus on continuous improvement
• Embodies DaVita’s core values every day

Preferred Qualifications

• Experience leveraging machine learning or artificial intelligence to solve a key business problem preferred
• Undergraduate degree in technical area (e.g. engineering) preferred
• MBA or graduate degree in a healthcare related field (MD, MPH, MHA) preferred
• Healthcare experience preferred
• PROSCI training preferred
• Six sigma or lean training preferred