Director – Regulatory Compliance Management Oversight

Director – Regulatory Compliance Management Oversight

Requirements

• Minimum of 10 years of progressive experience in audit, regulatory compliance, or risk and controls as they apply to financial services, including insurance, wealth and asset management.
• Post-secondary education and related designations (e.g., CIA).
• Excellent knowledge of auditing principles and best practices, either in the context of Compliance Testing and/or External or Internal Audit, including excellent planning and organization skills, and the ability to deal with complex issues.
• Experience conducting quality assurance reviews, particularly in a risk management and/or compliance context.
• Demonstrated experience and knowledge of Regulatory Compliance Management framework components and linkages, including Monitoring & Testing.
• Strong understanding of OSFI’s E-13 Guideline – Regulatory Compliance Management.
• Demonstrated commentary writing and documentation skills, with the ability to effectively transfer this knowledge to others.
• Experience working in an OSFI-regulated environment, with alignment to a three lines of defence model.
• Self-motivation and proactive nature, with strong problem-solving abilities to effectively prioritize in a diverse and fast paced environment.
• Excellent relationship management skills with a proven ability to build trusted partnerships and negotiate and influence a variety of internal stakeholders.
• Excellent communication skills, with ability to communicate verbally and in writing to senior levels of the organization.
• Understanding of the role of a GRC Tool in facilitating an RCM Program; experience with Archer is an asset.
• Demonstrated technology literacy and its application to elevate a compliance program.
• Proven supervisory or team leadership experience.

Responsibilities

• Maintain an RCM quality assurance program that assesses conformity of practices with Sun Life’s global RCM methodology, guidance, and systems.
• Develop and maintain RCM program and data quality metrics and reporting to help inform operational effectiveness ratings for local and global RCM programs.
• Collaborate with external and internal stakeholders to ensure that the RCM quality assurance program continues to align with regulatory expectations and accurately reflects effectiveness of local programs.
• Lead the development, roll out, and maintenance of effective and sustainable Monitoring and Testing program elements across Sun Life, ensuring consistency and standardization, while also ensuring appropriateness for each local testing program.
• Accountable for the development, roll out, and quality assurance of Second Line of Defence (2LoD) M&T activities taking place within Business Group Compliance teams, as well as providing support in the development and maturity of effective First Line of Defence (1LoD) M&T activities.
• Oversee the planning, development and execution of the Enterprise-wide Annual M&T Plan.
• Provide insight to Business Group Compliance leaders regarding patterns and trends, regulator focus, and other information that can be considered for future tests and continuously improve local testing programs.
• Contribute to CCO Quarterly Board Reporting by providing aggregated M&T reporting that speaks to the effectiveness of key controls across the enterprise.
• Collaborate with the Enterprise Compliance Technology and Analytics team to expand the use of analytics to conduct effective M&T activities and RCM program assurance.
• In collaboration with the Enterprise Compliance Technology & Analytics team, support the development of Governance, Risk & Compliance (GRC) Tool workflows, processes, and associated guidance.
• Work closely with Internal Audit and Risk counterparts to identify and implement methodology, process and system testing and control integration opportunities.
• Network with industry forums and contacts to gather insights and best practices while benchmarking Sun Life’s programs.
• Lead and participate in compliance related projects and initiatives, as needed.
• Maintain a high-performing, inclusive working environment, through effective hiring, development, coaching, and overall leadership.
• Empower employees to take accountability and demonstrate BOLDER principles (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowering, and Resilient).

Preferred Qualifications

• Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.