Director – Risk and Payments Ops

Director – Risk and Payments Ops

Requirements

• Minimum 5 years leading Risk Management and Payment teams
• Direct experience managing teams across multiple geographies
• At least 5 years working in a regulated industry with a strong preference for experience in the gaming/gambling industry
• Knowledge and experience of AML, KYC, and SOF best practices
• Leadership skills, proven experience of managing teams

Responsibilities

• Define a holistic Risk & Payments Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group
• Lead the Risk and Payment Operations teams who provide a critical service to our Players and our Company
• Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group
• Define and manage to KPIs that assess operational and performance excellence for your teams
• Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network
• Partner with functions to assess risk regarding new bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams
• Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency
• Build reporting, dashboards, and conduct data analyses as needed by the business
• Manage Risk and Payments Operations including KYC processes and procedures and adherence to regulatory requirements while also partnering with internal stakeholders to continually optimize processes related to deposits, cashouts, chargebacks, payment disputes and recovery of funds
• Take an active role in BetMGM strategic projects by ensuring Risk Management, Payments, requirements are contemplated
• Manage the process of handling compliance issues by utilizing appropriate resources to investigate and resolve matters with minimal customer friction
• Minimize potential business losses by challenging disputed transactions (e.g. liaising with the relevant Banks/Payment methods) and improving internal controls where needed
• Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected

Preferred Qualifications

• Preference given to candidates with experience in the gaming/gambling industry
• Experience managing blended direct and outsourced teams to achieve results
• Practical experience with various online marketing incentives