Director – Sales Engineering

Director – Sales Engineering

Requirements

• Proven experience in presales, solution architecture, or technical sales, with a focus on client partnerships.
• Hands-on expertise with AIOps, observability tools, and ITSM platforms such as ScienceLogic, LogicMonitor, Splunk, Dynatrace, or ServiceNow.
• Strong understanding of cloud technologies, including AWS, Azure, and GCP, as well as containerization and DevOps practices.
• Exceptional communication, presentation, and storytelling skills, with the ability to build trust with senior client stakeholders and enterprise clients.
• A track record of successfully supporting large, multi-million-dollar enterprise deals through partner-led engagements.
• Proactive problem-solver with a ‘get-things-done’ attitude and a customer-first mindset.
• Demonstrated ability to manage competing priorities in a fast-paced and dynamic environment.
• Experience in creating and delivering technical enablement materials such as playbooks, FAQs, and training sessions for internal and external stakeholders.
• Proven experience managing and mentoring teams, fostering a collaborative and inclusive work environment.
• Skilled in setting clear objectives and guiding team members toward achieving high performance and career growth.
• Minimum of 5 years of experience leading, coaching and developing teams and fostering a collaborative and inclusive work environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python.
• Knowledge of ServiceNow ITSM, ITOM, Python and PHP will be an added advantage.

Responsibilities

• Develop and execute a technical sales strategy to expand relationships with enterprise customers and managed services providers, ensuring our platform is embedded into their solutions and managed services frameworks.
• Build trusted technical partnerships with key stakeholders, including practice leads, architects, and delivery teams.
• Lead technical enablement sessions, workshops, and certification programs to train client teams on the platform’s capabilities and value.
• Engage with client technical teams to design, architect, and implement AIOps solutions that address specific enterprise challenges.
• Drive Proof-of-Concept (PoC) initiatives, showcasing the platform’s capabilities in complex, multi-vendor environments.
• Align our AIOps platform with the service offerings and solution portfolios of clients and partners to ensure seamless integration into their IT operations and managed services frameworks.
• Collaborate with sales teams to identify and pursue co-sell opportunities, delivering tailored value propositions for enterprise customers.
• Support joint account planning and pipeline development, identifying strategic opportunities to grow revenue through partnerships.
• Represent the company at industry events and forums to build credibility and strengthen relationships with client stakeholders.
• Act as the voice of the ecosystem, providing actionable feedback to influence product roadmaps and future enhancements.
• Provide technical oversight for client and partner implementations, ensuring successful project delivery and customer satisfaction.
• Manage and mentor a high-performing presales and technical team, ensuring alignment with organizational goals and personal development objectives.
• Foster collaboration and cross-functional communication within your team to deliver exceptional outcomes in a fast-paced environment.
• Set clear performance expectations and provide regular feedback, coaching, and opportunities for growth.
• Ready to travel extensively to engage with partners on-site, ensuring successful discussions and relationships.

Preferred Qualifications

• Passionate about technology and its potential to transform IT operations at scale.