Director – Strategic Initiatives – GI Claims

Director – Strategic Initiatives – GI Claims

Requirements

• Bachelor’s degree in business, insurance, or a related field preferred.
• 7+ years of experience in group insurance claims required.
• Experience leading transformational efforts encompassing artificial intelligence, data science, process reengineering, and technology solutions.
• Strong knowledge of insurance industry regulations, policies, and procedures.
• Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks.
• An inspirational leader, who inspires and creates followership.
• Demonstrates an ability to think strategically and balance short-term and long-term needs.
• Strong interpersonal abilities, clear communication skills, team orientation, and the desire and ability to work with business partners across the organization in a matrixed environment.
• Proven ability to effectively manage relationships with both internal and external partners.
• Demonstrated success in leading large-scale change management initiatives.
• Ability to travel, based on business and customer needs (up to 25%)

Responsibilities

• Provides strategic direction and facilitates the development of specific business requirements.
• Leads the identification, allocation, and coordination of subject matter expert resources.
• Collaborates with internal and external partners and engages regularly with senior executives.
• Implements industry-leading change management and operational readiness programs.
• Ensures end-user training and full user adoption of transformed processes and technologies.
• Oversees detailed project tracking, reporting, and budgetary planning of assigned initiatives.
• Leverages a wide network of business partners in support of new technology adoption.
• Develops and maintains relationships with key stakeholders, including internal and external partners.
• Monitors industry trends and emerging issues related to claims excellence and adjusts strategies accordingly.
• Develops and manages key performance indicators (KPIs) to measure the effectiveness and efficiency of deployed solutions.
• Participates in industry conferences and events to stay current on emerging best practices and developments.
• Works closely with internal partners to ensure that all claims processes comply with regulatory requirements, internal policies, and Prudential’s high ethical standards.
• Serve as a subject matter expert on disability claims excellence topics, both internally and externally.
• Recommends technology solutions to improve claims management processes and partners with internal and external partners to implement and execute.

Preferred Qualifications

• Preferred working arrangement is Hybrid (at least two days per week working from one of our four major hubs in Fort Washington, PA; Newark, NJ; Portland, ME; or Scottsdale, AZ).