Director – Trust & Safety Policy

Director – Trust & Safety Policy

Requirements

• 10+ years of experience in Trust & Safety, including at least 6 years in Trust & Safety policy development specifically
• 5+ years of management experience, including managing people, and additionally leading cross-functional teams
• Proven track record of developing and implementing safety policies at scale
• Excellence in stakeholder management and executive communication
• Excellent writing skills
• Bachelor’s degree in relevant field (e.g., Public Policy, Business, Law)

Responsibilities

• Act as the foremost leader of Safety Policy strategy and development at Lyft, setting a vision, direction and cohesive strategy for a comprehensive end-to-end policy suite and the associated cross-functional stewardship required to enforce these policies
• Serve as a senior member of the Safety and Customer Care leadership team, providing insight and support to peers in product, ops, and analytics
• Lead the strategy, governance, development, and evolution of safety policies (eligibility, conduct, and content) that protect our community while supporting business growth
• Design and oversee a ‘test, measure, iterate’ approach to policy development, working closely with the Safety Collective to continuously evaluate and improve policies based on customer feedback and data-driven insights
• Design and maintain a unified safety policy framework across all business lines, ensuring consistency, fairness, and proportionality in enforcement
• Develop sophisticated policies for new products and features, including AI responsible use policies and net new policies to govern novel platform interaction types
• Ensure strong implementation of policies through tightly connected partnership with Safety Operations and Shared Services
• Partner with Legal, Public Policy, Operations, and Product teams to ensure policies are industry leading, scalable, and operationally realistic
• Shepherd the policy review process and work with partners cross-functionally to schedule the timely rollout of new policies and policy changes
• Partner with Safety Operations, Data Analytics, and Community Safety Product to manage safety incident data collection and quality standards (e.g. taxonomy creation, QA, and ongoing management)
• Work closely with Community Safety Product to integrate safety considerations into product development
• Collaborate with the Safety Advisory Council to validate policy approaches and gather external perspectives
• Lead policy decisions for safety-related incidents and provide strategic guidance during crisis situations
• Establish clear harms taxonomies for platform violations and harmful behaviors
• Act as the business owner for the results of policies; define and measure effectiveness against KPIs through multivariate experiments to better understand behavior patterns/trends; iterate to enhance all areas of policy and implementation
• Work with Safety Operations to drive the development of automated enforcement systems and human moderation processes
• Create frameworks for measuring policy effectiveness and impact
• Lead data-driven policy enhancement initiatives using user feedback and operational insights
• Serve as people manager to a team of policy professionals with varying levels of policy experience; coach and mentor direct reports to support their career development and drive safety impact for Lyft customers
• Ensure a culture of empathy, integrity, and commitment to community safety
• Consider how to scale team impact; work within your team and cross-functionally to drive improvements
• Ensure policies meet evolving regulatory requirements across different jurisdictions
• Develop incident response protocols and crisis management frameworks
• Oversee the creation of safety reporting systems and compliance documentation
• Guide the development of quality assurance programs for policy enforcement

Preferred Qualifications

• Advanced degree in relevant
• Understanding of transportation industry regulations and safety requirements
• Experience in mobility or transportation industry
• Background in product policy development for technology platforms
• Knowledge of AI/ML applications in safety systems

Benefits

No information provided on Benefits.