Director-User Experience Strategy

Director-User Experience Strategy

Requirements

• Bachelor’s or Master’s degree in Design, Fine Arts, or related field. Ideally in Library Sciences or HCI
• 10+ years of experience in product management, user experience, or design leadership roles, with a focus on bridging strategy, UX, and product development in SAAS for large Enterprise environments
• Excellent communication, leadership and project management skills and storytelling abilities, with experience presenting to senior leaders, partners, and industry stakeholders
• Proven track record of capturing and operationalizing external feedback into meaningful product enhancements
• Experience working with large-scale platforms and transitioning from traditional app-based systems to more modern agent-based or AI-driven interactions
• Strong understanding of UX principles and how they influence product development
• Ability to lead cross-functional teams and foster collaboration between product, design, and engineering departments
• Analytical mindset with the ability to define, track, and optimize key experience metrics
• Will travel when needed to customer locations, workshops and conferences and internal leadership meetings

Responsibilities

• Bridging the opportunity gaps between Pre-Sales and customers to ensure the investment in Design is being implemented
• Driving the use of design tools/thinking regardless of job function
• Translating external insights and feedback to ensure they inform meaningful product development
• Storytelling about our strategy – what’s new and where we’re going
• Capturing the hearts and minds of the market (prospect/customer)
• Act as a conduit between external-facing insights (from customers, partners, users, and industry trends) and Pre-Sales (prospect customer) to ensure insights captured feed into the UX Insights & Research Program
• Serve as a key evangelist for the Experience Program—engaging with strategic accounts, and customer forums
• Articulate the evolving role of technology in shaping user experiences, with a specific focus on agent-based interactions and AI integration
• Participate in the strategic vision for product experience across the company, aligning with the Chief Design Officer’s broader UX strategy and company goals
• Champion the transition from app-centric models to agent-driven ecosystems, ensuring that users are empowered by our technology
• Collaborate with pre-sales and customer success teams to communicate the value of experience-driven product features, driving internal and external alignment
• Advocate for consistency is table stakes across platforms, ensuring that experience continuity and quality are foundational to our design and development efforts
• Map success metrics for UX engagement towards increase win-rate for prospect and renewals for customers—Experience impact towards business growth

Preferred Qualifications

No preferred qualifications provided.