Dispatch Associate II
| Company | United Parcel Service (UPS) |
|---|---|
| Location | Burlington, ON, Canada |
| Salary | $21.42 – $21.42 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma, GED or International equivalent
- 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
- Strong communication skills
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- TMS and Chep portal knowledge
- Accurate and rapid data entry and retrieval
Responsibilities
- Monitors activities for service orders.
- Updates reports as required.
- Records inbound and outbound equipment.
- Monitors scheduled versus actual equipment types.
- Investigates overdue shipments.
- Records time of departure, destination, cargo, and expected time of return.
- Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
- Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
- Learns, understands and works with the enterprise dispatching system.
Preferred Qualifications
-
No preferred qualifications provided.