Distinguished Engineer – SRE
| Company | Verizon Communications |
|---|---|
| Location | E Fowler Ave, Tampa, FL, USA, Miami, FL, USA, Irvine, CA, USA, Berkeley Heights, NJ, USA, Ashburn, VA, USA, Alpharetta, GA, USA, Irving, TX, USA |
| Salary | $150500 – $263000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree or four or more years of work experience
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Expertise in application support for web applications including: JavaScript technologies likes angular and/or nextjs
- Expertise in application support for middle tier applications including Java and Spring Boot
- Expertise in application support for database technologies like oracle and Cassandra
- Experience in ITSM tools like ServiceNow, Jira
- Experience in using APM, User experience monitoring and Log monitoring tools
Responsibilities
- Leading team of 50+ engineers and meet defined SLAs for customer experience
- Developing process reflow applications and automation tools
- Developing proficiencies across systems and partners to meet SLAs
- Defining strategy and execution of AI Ops and LLM integration for application support
- Building Datafixes framework and abstraction for address incident impacted customers
- Developing and maintain operational standards (SLO, SLIs) for all users journeys with funnel monitoring
- Responsible for assessing response, determining root cause for all incidents
- Developing dashboards, alerting mechanisms and operations for early detection, effective categorization, predictive root cause and self healing
- Building technical requirements to agile development teams
- Defining training for support and adoption for new feature launches
- Leading Continuous documentation and knowledge sharing for faster resolution
Preferred Qualifications
- Bachelor’s degree in Computer Science or related field
- Experience with BPM technologies like BPM, Pega, Camunda
- Experience designing and implementing Java and spring ecosystems including Spring boot and Spring security applications or microservices
- Experience with anomaly detection on Opensearch/ELK/Splunk platforms
- Experience with database technologies like oracle, Cassandra and Postgres
- Experience doing blameless post incident analysis
- Experience with monitoring tools
- Experience with tracing and observability like Jaeger, opentelemetry
- Experience with User experience monitoring tools like Newrelic, Quantum Metrics, Glassbox
- Understanding of L1, L2 Reference architectures and design implementation patterns
- Excellent verbal and written communication skills