Skip to content
District Mgr Parts & Service Chevrolet
| Company | General Motors |
|---|
| Location | Seattle, WA, USA |
|---|
| Salary | $99000 – $159600 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Senior |
|---|
Requirements
- Bachelor’s Degree or Equivalent Experience
- 5+ years of experience leading, guiding and improving dealership fixed operations
- Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
- Effective oral and written persuasive and informative communication skills
- Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity, Consultative Selling Skills
Responsibilities
- Extreme ownership of District Revenue, Retention & Customer Experience
- Serve as a trusted advisor to dealership leadership
- Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
- Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
- Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
- Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
- Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
- KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
Preferred Qualifications
No preferred qualifications provided.
