Dividend – Call Center Customer Service Agent

Bilingual (English/Spanish) preferred but not required
Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
At least six months recent call center experience required
High school graduate or equivalent
Able to multi-task while providing accurate, efficient and exceptional service
Excellent communication skills and a positive demeanor
Proven organizational skills and ability to prioritize
Experience with CRM required (salesforce preferred)
Analytical and data driven
Ability to work well independently
Excellent interpersonal and communication skills

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller’s request
Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
Assist customers with payment and billing questions
Communicate and coordinate with internal departments as needed
Follow up on customer interactions
Perform customer identity verifications
Document customer interactions with concise and detailed account notes
Adhere to all Dividend policies and procedures
Other projects and duties as assigned