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Donor & Client Support Coordinator
| Company | American Red Cross |
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| Location | Charlotte, NC, USA |
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| Salary | $19.86 – $19.86 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School or equivalent required
- Associate’s/Bachelor’s degree in a science or health care field is preferred
- Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required
- Ability to work on a team
- The ability to read, write and verbally communicate at the high school to college level is required
- Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required
Responsibilities
- Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner
- Supports the timely management of product level investigation under ARC inventory
- Coordinate the identification, control, notification and retrieval of suspect products
- Identify suspect products by reviewing donor deferral records
- Perform retrieval activities related to product complaints including bacterial detection cases
- May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data
- May assist with donor reentry and reinstatement
Preferred Qualifications
No preferred qualifications provided.
