E-Commerce Associate

E-Commerce Associate

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Knowledge of gemstone and precious metal identification.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising and sales promotion.
• Knowledge of creative writing skills and grammatical accuracy.
• Knowledge of computer equipment.
• Ability to learn new computer software.

Responsibilities

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibits excellent customer service skills as related to the position.
• Ensures actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Knowledge, understanding and compliance with Safety policies and procedures.
• Identifies, selects, and/or rejects donated products for sale online to meet specifications.
• Tests product components and parts for proper operation.
• Evaluates and researches donated products to establish value for online sale.
• Thoroughly examines each product to determine the condition, manufacturer authenticity and other pertinent criteria.
• Takes detailed, clear and appropriate photos to show all notable flaws or absence of flaws. Uploads photos to computer software.
• Writes accurate, informative, and creative descriptions of products; to include name brands (after authentication), item style, color, measurements, size, weight and shape of item.
• Utilizes proper spelling and grammar within descriptions.
• Lists items on various e-commerce marketplaces as necessary.
• Meets daily/weekly posting goals and performance standards as established by Management.
• Performs necessary record keeping pertaining to daily activities and other reports as needed in a neat and legible manner.
• Maintains high level of cleanliness and organization of all workstations.
• Stores and retrieves listed product to and from warehouse.
• Completes shipping fulfillment for sold products, including choosing the proper packaging and securing all contents within to prevent damage in transit.
• Prepares shipment labels and maintains organization of outgoing packages.
• Processes merchandise in accordance to the company’s procedures.
• Maintain a high level of confidentiality.
• Follows all loss prevention guidelines and security measures.
• Maintains a positive, team-oriented relationship with all staff and departments.
• Attends meetings and training sessions as required.
• Perform other duties as assigned that would lead to successful operation of department, team and/or mission.

Preferred Qualifications

• High School Diploma/GED, preferred
• One year retail work experience or equivalent combination of education and experience, preferred.