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Ebay Customer Service Representative
| Company | eBay |
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| Location | Utah, USA |
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| Salary | $30800 – $52900 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of call center or relevant customer service experience
- A stellar communicator, with high level of empathy and emotional intelligence
- Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
- You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
- Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
- Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Responsibilities
- Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
- Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
- Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
- Apply own judgment in certain cases to proactively find a resolution when not immediately available
- Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Preferred Qualifications
- Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday
- Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
- Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
- Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners
- Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
- Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone’s input, while creating a safe environment where we listen with curiosity, even if we disagree.
