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Email Deliverability Consultant
| Company | Braze |
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| Location | New York, NY, USA |
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| Salary | $87700 – $107100 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Competency in deliverability concepts
- Customer management skills
- Two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand
- Well-versed in industry best practices
- Success in the identification and remediation of deliverability issues
- Ability to present deliverability issues in a meaningful, consumable format to customers
- Polished and articulate communication skills
Responsibilities
- Provide fundamental deliverability support to customers and internal teams
- Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
- Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
- Help conduct in-depth investigations, reviews, and audits into email sending practices
- Assist customers with blocklists, spam traps, and issues with MPs
- Help customers produce schedules for IP warming and monitor their warming progress
- Monitor individual customer email metrics and help improve their sending reputation
- Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
- Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
- Take an active role in strategic projects that help to mature process, product, thought leadership or customer education
Preferred Qualifications
No preferred qualifications provided.
