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Emergency Communications Specialist I
| Company | Weld County |
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| Location | Greeley, CO, USA |
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| Salary | $29.62 – $37.52 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma/GED
- 2 years of experience in a customer service focused role
- Attention to detail and the ability to work quickly and with a high degree of accuracy (High proficiency)
- Ability to maintain composure and exercise emotional control to keep others moving forward under challenging circumstances (High proficiency)
- Emotional intelligence and interpersonal skills with the ability to establish rapport and build strong professional relationships (High proficiency)
- Oral and written communication skills (High proficiency)
- Ability to type at least 40 words per minute with 98% accuracy
- Driver License, Valid and in State and maintain for the duration of employment Required
- Within 30 days, obtain CCIC/NCIC Certification and maintain for the duration of employment Required
- Within 90 days, obtain International Academies of Emergency Dispatch Emergency Medical Dispatch Certification and maintain for the duration of employment Required
Responsibilities
- Promptly answers incoming emergency and non-emergency phone calls.
- Quickly assesses the situation being reported and determines the correct course of action.
- Efficiently generates accurate calls for service or updates existing calls by entering incident details into the computer aided dispatch system.
- Continually monitors and quickly responds to radio traffic.
- Accurately tracks unit activity and status.
- Ensures the timely and accurate dissemination of information.
- Monitors a variety of public safety communications systems to support the delivery of public safety services.
- Quickly and accurately executes requests from field units.
- Remains calm and composed at all times.
- Provides exceptional customer service.
- Engages in ongoing continuing education.
- Must follow WCRCC policies and procedures and Weld County Code.
- Maintains availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
- Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.
- Maintain availability to work overtime shifts as needed.
- Maintain consistent and reliable attendance during scheduled work hours which includes assigned on-call and assigned overtime.
Preferred Qualifications
- Previous experience as an emergency communications specialist.
Benefits
No information provided on Benefits.
