Emerging Arts Professional – Ticketing

Emerging Arts Professional – Ticketing

Requirements

• 1-3 years work experience as a Student Supervisor in the TPA Ticket Office.
• Demonstrated intent to pursue a career in professional arts administration or production.
• Demonstrated positive attitude, flexibility with working assignments and a willingness to learn and adapt.
• Experience with ticketing systems such as Paciolan or Ticketmaster
• Demonstrated competencies in: Teamwork, Effective communication (written and spoken), Accuracy and attention to detail, Initiative, Decision making and critical thinking, Problem solving
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Provide frontline, hands-on customer service at events as scheduled.
• Respond to customer ticketing inquiries and engage with guest feedback through all communication channels.
• Conduct real-time and follow-up ticketing issue resolution.
• Conduct customer service follow-up.
• Create and maintain event documents and training materials for student staff.
• Assist in the day-to-day ticketing operation, including phone and web sales, refunds and exchanges, customer inquiries, and scheduled or on-demand reporting.
• Assist in mentorship of student employees.
• Coordinate internal and external meetings and events.
• Coordinate across areas for appropriate project documentation.
• Participate in EAP Program activities including monthly meetings, developmental projects and networking events.
• Attend TPA performances and activities.
• Complete a capstone project or experience.
• Perform other related functions as assigned.

Preferred Qualifications

• Prior work experience working in a performing arts organization.
• Fluency in more than one language.
• Familiarity with Texas Performing Arts and UT Austin venues and programs.
• Previous experience working in a university based ticket office supporting multiple venues and programming verticals.