Energy Specialist

Energy Specialist

Requirements

• Bachelor’s Degree with 3 – 5 years sales, marketing, energy efficiency or customer service experience.
• Associate’s Degree with 5 years sales, marketing, energy efficiency or customer service experience.
• Knowledge in the areas of utility related electric & gas technologies and end use customer equipment is required (i.e. utility and customer lighting, HVAC equipment, distributed generation, etc.)
• Demonstrated ability to simultaneously manage multiple tasks while providing excellent customer service.
• Excellent interpersonal, verbal and written communication and presentation skills.
• Strong computer skills (Microsoft Office, sales platform, etc.)
• Attention to detail and proven analytical and problem solving skills.
• Ability to maximize effectiveness by use of time management, territory management, prioritization of work and effective utilization of all resources.
• Strong cross functional team skills and a desire to serve coworkers.
• Ability to occasionally work evening and weekend hours.
• Ability to travel.

Responsibilities

• Promote the sale of energy related products and programs through strong sales and prospecting activities.
• Provide prospects with a comprehensive overview of the product and process and associated utility costs required to obtain the product.
• Timely and accurate follow-up on all inquiries.
• Refer prospects to various inventive and financing opportunities.
• Develop and provide savings estimates and contracts for customers and prospective customers.
• Perform quality assurance and technical review on program and product activity, ensuring compliance with minimum standards, program rules and contract specifications.
• Provide excellent customer service throughout all phases of customer or prospective customer participation in programs and products.
• Work collaboratively with key internal departments such as Engineering, Operations, Sales, Conservation and Load Management.
• Identify and implement initiatives to optimize efficiency by employing a continuous process improvement methodology to reduce costs and increase revenue.
• Support departmental financial activities through the development and monitoring of budget reports, creating and tracking of purchase requisitions/orders and invoices.
• Apply knowledge and skills to resolve a wide range of complex issues associated with program or product inquiries from customers, regulators or vendors.
• Develop and maintain relationships with lead sources such as engineers, builders, developers, realtors, trade allies, etc.
• Assume a primary role in special assignments as directed by management.

Preferred Qualifications

• Knowledge of natural gas and/or electric utility (structure, market, department responsibilities, etc.) as well as tariffs & rates is preferred.
• Advanced sales training is preferred.