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Engagement Manager – Government and Public Sector
| Company | OpenAI |
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| Location | Washington, DC, USA |
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| Salary | $216000 – $216000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations
- Experience leading complex implementations of Generative AI/traditional ML solutions
- Deep understanding of public sector entities, including their missions, organizational structures, operations, and decision-making processes
- Exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Strong problem-solving skills and ability to manage multiple projects at once
- Solid track record of delivering and scaling an exceptional customer experience
- Commitment to fostering the safe and ethical evolution of AI
Responsibilities
- Guide government organizations through their unique adoption journey by providing change management expertise
- Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction
- Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products
- Build and maintain strong relationships with key public sector customer stakeholders
- Codify technical and AI adoption best practices, playbooks, guides, and FAQs specifically tailored to government customers
- Gather and relay public sector customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
- Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management
Preferred Qualifications
No preferred qualifications provided.
