Engineer 1 – Noc – Managed Services – SD-Wan
| Company | Comcast |
|---|---|
| Location | Naperville, IL, USA, Denver, CO, USA |
| Salary | $27.77 – $27.77 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven ability to troubleshoot major vendor hardware: Meraki, Fortinet, Aruba, CradlePoint, HP, Juniper, Ciena, Advantech, etc
- Understanding of Network Function Virtualization (VNF) concepts and strategies including Universal Customer Premise Equipment (uCPE)
- Bachelor’s Degree (preferred) or equivalent combination of coursework and experience or extensive related professional experience
Responsibilities
- Work in a fast paced, 24×7 Operations environment supporting customers via ticketing and call queues
- Perform configuration and testing of managed equipment for day 2 support of existing customers
- Work in a Software Defined Networking (SDN) environment
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE)
- Support SDWAN, Managed Router, and Managed stack customers that include standard, large/complex customers with custom designs and configurations
- Implement uCPE and associated services in the inventory management database and update and/or modify designs with IP assignments and CLLI codes
- Provision network service configuration in the SDN Service platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High Availability, LAN and WAN interfaces, etc
- Troubleshoot IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols (DHCP, DNS, etc)
- Work with field technicians in all regions, as well as related engineering departments and centers, to maintain communications regarding work orders/projects
- Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment
- Analyze network performance metrics and identify service affecting root causes to customer chronic and systemic issues
- Collaborate with and foster relationships with internal and external customers
- Escalate issues in a timely fashion and provide all relevant information, accurately entering information into trouble ticket database
- Regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedule(s) and overtime as necessary
Preferred Qualifications
- 0-2 Years of relevant work experience