Engineer – Data Center Operations

Pro-active and flexible with ability to work either as part of a team or as an individual
Effective written and verbal communication at all levels
Strong attention to detail
Desire to learn and progress within the company
Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards
5+ years’ experience working in Data Center environments
Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista
Understanding of IP networks
Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes
Good experience using Microsoft Office and CRM databases
Ability to prioritise effectively
Ability to manage 3rd party contract staff/companies working within the DC
Excellent time management skills

Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice
Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment
Execution of all work to Data Center work process & procedure
Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage
Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorisation (RMA) process
Carry out monthly audits of items in store and produce a report of all anomalies
Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc)
Ensure that all records are updated following any installations, moves or changes
Carry out daily housekeeping checks of the data halls and record their findings
Control Data Center stocks (copper/fibre patch leads, patch panels, connectors etc.) and report appropriately
To provide holiday and sickness cover at short notice and be flexible in their working patterns to support and maintain OLA’s & SLA’s