Engineer – Workplace Technology
| Company | Guardian Life |
|---|---|
| Location | Holmdel, NJ, USA, New York, NY, USA, Bethlehem, PA, USA |
| Salary | $80940 – $132975 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Exceptional communication skills
- Strong technical expertise in desktop and mobile technologies
- Customer-focused with a commitment to providing top-tier service
- Detail-oriented to prepare for important events
- Security-focused with a proactive mindset
- Ability to identify problem trends and opportunities for improvement
- Minimum of 5 years of technical experience supporting end-users in a corporate setting
Responsibilities
- Provide exceptional technical support to C-Suite leaders and their Executive Administrative staff
- Document all troubleshooting steps and resolutions thoroughly
- Understand business lines to identify technology opportunities and propose proactive recommendations
- Take ownership of technical escalation issues and ensure timely resolution
- Escalate complex issues to appropriate teams and collaborate on finding solutions promptly
- Maintain up-to-date knowledge of IT systems, applications, and best practices
- Establish key business relationships within office locations
Preferred Qualifications
-
No preferred qualifications provided.