Enhanced Scheduler

Enhanced Scheduler

Requirements

• Associate’s degree. Education must be obtained through an accredited institution. Degree will be verified. – Or – Two years of medical admitting, billing, collection, scheduling, or insurance experience
• Demonstrated excellent communication and interpersonal skills
• Experience managing multiple tasks or priorities
• Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs
• Demonstrated typing proficiency
• Demonstrated ability to work effectively in time sensitive situations
• Demonstrated independent and critical decision making skills

Responsibilities

• Registering and scheduling patients at Intermountain Healthcare facilities system-wide
• Reviewing insurance benefit information, estimated costs, and payment options with the patient
• Obtaining or reviewing all necessary demographic, clinical, procedural, and prep information with the patient or representative
• Enhancing the Provider experience by offering a single point of contact for the referring offices
• Acting as a liaison between the physician office and facility departments across multiple service lines
• Verifying accuracy of EMPI link and identifying and reporting possible Compromised Records or Identity Theft
• Interacting with customers to gather and verify needed registration and scheduling information
• Accurately inputting patient demographic, insurance, and essential scheduling and admission information into the appropriate database
• Comprehending and providing explanation of legal documents in accordance to regulatory requirements
• Holding financial discussions with patients or representatives
• Articulating billing process information and maintaining the stats determined reasonable for position
• Interacting between physicians, physician’s office staff, and ancillary departments as needed
• Providing customers with information concerning examination content and pre-examination instructions
• Coordinating appointments for patients between multiple locations
• Documenting discussions with patients by entering detailed notes in the appropriate software
• Satisfying all Intermountain requirements regarding procedural, operational, and compliance training and updates
• Greeting patients/clients in person and on the phone while upholding Intermountain’s mission, vision, and values
• Maintaining expected productivity, quality, and department standards
• Tactfully handling difficult situations with unhappy customers
• May lead, mentor, and/or train new employees

Preferred Qualifications

• Associate’s Degree. Degree must be obtained through an accredited institution. Education is verified.
• Bi-lingual – Spanish speaking
• Knowledge of medical terminology
• Versed in CPT/ICD codes
• Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.