Enrollment Associate

Enrollment Associate

Requirements

• 2+ years’ of combined education, experience, or certification related to patient enrollment.
• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Responsibilities

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.

Preferred Qualifications

• 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center.
• 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
• 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes.