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Enterprise Account Manager – Aviation
| Company | SpaceX |
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| Location | Redmond, WA, USA |
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| Salary | $110000 – $150000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
- 6+ years of professional experience in business development, aviation operations, engineering or account management
- 6+ years working with customers to support a technical product or service
Responsibilities
- Be the primary point of contact for assigned customers or vertical, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships.
- As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
- Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing and implementing corrective actions
- Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction
- Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting and reliability
- Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
- Represent Starlink throughout the assigned region by travelling to our partners offices, regional conferences and events as required.
- Support and develop proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable.
Preferred Qualifications
- Ability to interact with all levels within airline management on technical and account management issues
- Significant knowledge or experience in commercial and/or business aviation, satellite communications and program or account management
- Experience working with the FAA, EASA or other aerospace regulatory bodies
- Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
- Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
- Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
- Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
- Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed
