Enterprise Account Manager – Rosetta Stone
| Company | IXL Learning |
|---|---|
| Location | Harrisonburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- BA/BS from an accredited institution required (Pedagogy, Languages is a plus)
- 3+ years of account management, customer success and/or professional services experience with B2B software/technology companies (preferably academic/learning software)
- Marketing experience, leadership skills and strong relationship management ability
- Experience implementing effective customer service/training and/or consulting services
- Excellent written and verbal communication, presentation and negotiation skills
- Ability to multi-task and communicate effectively in a high paced environment
- Strong analytical skills (e.g. reporting, excel, data analysis)
- Passionate about being a customer advocate with a sense of urgency and energy
Responsibilities
- Design and successfully implement Rosetta Stone language training programs
- Develop strong client relationships, monitor client usage and communicate the return on investment in Rosetta Stone
- Manage subscription renewal, upsell, customer retention, and engagement activities in assigned territory
- Represent best practices for Rosetta Stone service offerings during sales discussions and presentations
- Develop a keen understanding of customer needs and values to maximize product adoption, usage, and engagement
- Define success plans based on client objectives and partner with key client stakeholders
- Lead Rosetta Stone implementation activities, coordinate, deliver, and track implementation services
- Establish periodic reviews with key client stakeholders to gather customer feedback
- Identify opportunities to continuously promote Rosetta Stone to client users
- Effectively communicate about new products and product improvements
- Proactive outreach to customers with expiring subscriptions to secure renewal and drive expansion
- Develop and manage targeted campaigns to upsell and expand within existing accounts
- Partner with sales team presale on individual accounts to set expectations and define client success goals
- Monitor and communicate client feedback to internal teams to promote continuous improvement
- Drive and implement improvements to processes, documents, tools, reports, etc.
- Maintain complete, consistent, and quality activity/contact records in CRM application (Salesforce)
Preferred Qualifications
- CRM and IT aptitude knowledge desirable (salesforce.com)