Enterprise Accounts Senior Account Manager
| Company | CVS Health |
|---|---|
| Location | Austin, TX, USA, Miami, FL, USA |
| Salary | $54300 – $145860 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of relevant account management health care industry experience.
- Demonstrated experience working with large National sized customers as an Account Manager.
- Bachelor’s degree in business or related field or equivalent experience.
- Health & Life license.
Responsibilities
- Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization.
- Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers.
- Develops and executes account management strategies for strategic, complex, sensitive, large customers.
- Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
- Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
- Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer’s/Account Strategy.
- Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.).
- Required to communicate with internal and external parties. May require travel to offsite locations for in-person meetings.
Preferred Qualifications
- Adept at execution and delivery (planning, delivering, and supporting) skills.
- Adept at problem solving and decision making skills.
- Adept at collaboration and teamwork.
- Adept at growth mindset (agility and developing yourself and others) skills.
- Flexible mindset.