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Enterprise Customer Success Manager
| Company | Canary Technologies |
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| Location | Dallas, TX, USA |
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| Salary | $125000 – $175000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- BA /BS
- 5+ years in Account Management or Customer Success, preferably in hotel technology
- Demonstrated ability to lead, manage and deliver large-scale projects on schedule
- Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Project Management Professional (PMP) certification is a plus, but not a requirement
Responsibilities
- Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery
- Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner
- Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities
- Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base
- Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies’ impact
Preferred Qualifications
- Project Management Professional (PMP) certification is a plus, but not a requirement
