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Enterprise Customer Success Manager
| Company | Trustpilot |
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| Location | New York, NY, USA |
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| Salary | $100000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5 + years Customer Success, Account Management, Sales experience in a SaaS company
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience navigating large global organizations across multiple stakeholders and levels
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships while anticipating future customer needs, and identify solutions to mitigate churn, drive engagement and revenue growth
- Strong leadership skills which inspire confidence with our customers
- Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, ready to grow with a company and keep pace with our ambitious growth targets
Responsibilities
- Manage strategic and key customers to build a success plan that maximizes the Trustpilot review platform
- Identify and measure metrics for customer success, reporting on progress and identifying account roadblocks during regular reviews
- Ensure the timely and successful delivery of Trustpilot solutions according to customer needs and objectives
- Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices
- Act as a trusted advisor throughout post-sales engagement, advocating customer needs back to Trustpilot’s internal support, product, engineering, marketing and sales teams
- Successfully manage a book of business of ~$1.7M in revenue
Preferred Qualifications
No preferred qualifications provided.
