Enterprise Customer Success Manager

3-5+ years working in a Customer Success role or a consultant at a professional service organization
Proven experience working with large enterprise customers, minimum 1 year
Proven experience working with and influencing key decision makers (VP level and above decision makers)
Demonstrable experience working on complex, cross-functional projects
Experience working in a fast-paced environment and ability to adapt to change
Willing and able to travel as needed
Ability to work independently and prioritize tasks
A proactive mentality and a general curiosity to seek to understand
Visual Collaboration, Agile methodology, and Gainsight knowledge are a plus (not required)

Handle a book of between 25-35 Enterprise customers
Assume ultimate responsibility around driving gross revenue retention
Increase license activation across this book of business via a high touch engagement model
Uncover key contacts willing to partner around understanding the customer’s business objectives and developing strategies to achieve those objectives via co-development of a success plan
Drive Miro product adoption by collaborating with customers to understand their various lines of business and respective use case needs – work to devise an enablement plan
Identify, improve, and lead all aspects of the health status of each of your customers
Analyze data and use playbooks to drive both proactive and reactive engagements with the customer in the spirit of delivering impact to the customer journey
Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes
Participate in internal initiatives that inform the future of the Customer Success program at Miro

Visual Collaboration, Agile methodology, and Gainsight knowledge are a plus (not required)