Enterprise Release Manager

Enterprise Release Manager

Requirements

• 5-8 years of hands-on experience in enterprise release management, system development lifecycle and software development lifecycle.
• Experience using issue tracking and release management tools like Freshservice, Confluence, Jira, Git.
• Proven expertise of release management principles, frameworks, methodologies and best practices (Agile, Scrum, ITIL, SAFe).
• Strong ability to communicate technical processes to business and technology leaders.
• Hands-on experience working in a multi-vendor environment and enterprise and SaaS platforms (ERP, CRM, middleware, etc.).
• Deep expertise in operational readiness for both IT system and software releases across SaaS, On-Prem, and hybrid cloud environments.
• Proven ability to design and automate release workflows in Jira, Freshservice, or equivalent tools to enhance efficiency and governance, including dashboards and metrics.
• Proficiency in ITIL, ITSM/ITOM, and Change Management best practices, aligning releases with incident and problem management workflows.
• Experience tracking and managing software versions, dependencies, and environment configurations to prevent conflicts and deployment failures.

Responsibilities

• Build and own the release management functions and frameworks.
• Ensure structured release governance for both software and IT systems.
• Automate release workflows to streamline and optimize deployments.
• Ensure operational readiness and compliance before every release.
• Establish & Lead the Enterprise Release Management Function (First 30-60 Days).
• Develop a scalable, repeatable, and compliant release management framework for both system and software releases.
• Define version control, change management, and release tracking processes.
• Standardize release readiness criteria for applications, cloud infrastructure, and enterprise systems.
• Own the Operations Change Advisory Board (CAB) process, ensuring informed go/no-go decisions.
• Automate & Optimize Release Workflows (First 60-90 Days).
• Implement automated release workflows in Jira, Freshservice, or equivalent tools.
• Create real-time dashboards for release tracking, approvals, and reporting.
• Integrate release processes with ITSM Workflows (Incident, Problem, and Change Management).
• Document SOPs and playbooks to ensure consistent execution and knowledge sharing.
• Ensure Operational Readiness & Compliance for Every Release.
• Define minimum operational readiness release standards for security, compliance, and performance validation.
• Implement structured pre-release testing, validation, and cutover planning.
• Act as the final authority for go/no-go approvals, ensuring every release meets business and operational readiness standards.
• Conduct post-implementation reviews and implement lessons learned for future improvements.
• Monitor release success metrics, tracking performance, incident rates, and stability.
• Cross-Functional & Vendor Coordination.
• Coordinate and collaborate with Project/Delivery Teams, DevOps, QA, Application Support, Infrastructure & Support, Platform Engineering, Security, and others to ensure that all responsibilities for a release are met prior to go-live.
• Align release cycles with IT, Platform Engineering, Application Support, and Security teams.
• Partner closely with Contractors, Development, QA, and Engineering teams to ensure seamless execution.
• Work with QA Leads and Security team to establish a bug triage process, prioritize critical fixes, and coordinate resolution efforts.
• Collaborate with Development, QA, and Application and Operations teams to identify and mitigate release-related risks.
• Oversee internal and external release documentation, including release notes, known issues, and knowledge base updates.
• Ensure vendors adhere to Scout Motors’ release governance standards.
• Coordinate with business stakeholders to align releases with product roadmaps.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related technical field (required).
• Master’s degree is considered a plus.
• ITIL v4 Foundation or Expert (Highly Preferred).
• SAFe Release Train Engineer (RTE) or Agile SAFe Certifications.
• PMP or PRINCE2 Certification, Certified Scrum Master.
• Jira Administrator or Atlassian Expert Certification (Highly Preferred).
• Freshservice Product Expert Certification for Admins.